Notifications aren't arriving
Fix missing phone notifications and emails. Check iPhone permission, your notification switches, quiet hours and your spam folder.
Updated October 30, 20262 min read
Symptom: you aren't getting notifications on your phone, or emails from Influgen are missing.
Why this happens
- Notifications are off for the app in your iPhone settings.
- A notification type is switched off in Influgen.
- Quiet hours are holding them back.
- To keep you from being flooded, the app limits how often it sends "ready to review" alerts.
- The web app doesn't send notifications to your browser. They go to your phone.
- For emails, the message may be in spam.
Phone notifications: how to fix it
- Open Account and settings from the influencer switcher, then tap Push notifications.
- Look at System permission. It says Granted, Denied or Not determined.
- Tap Enable push notifications. If it says Denied, tap Open notification settings and allow notifications for the app in iOS Settings, then return.
- If it says Granted but nothing arrives, tap Refresh push token.
- Check the switches under Posts and account: Content ready for review, Post published, Post failed, Credits running low, Milestone reached and Brand deal opportunity.
- Under Messages from your influencers, choose how often they may write first: Off, Rarely, Sometimes or Often. Then check Questions, Nudges, Check-ins and Push to my phone.
- Check Quiet hours. It shows when messages from your influencers aren't set to Off. While quiet hours are on, most notifications wait until they end. A failed post still comes through. The times follow your phone's time zone.
On the web, the same switches are under Account, then Notifications. There they are called Posts ready to review and Other notifications, and they send to your phone.
Emails
You can't turn off emails about your account. They include your sign-in code, the one that says your spot is open, trial reminders, payment receipts, "Instagram connection needs attention" and replies from support.
If one is missing:
- Check your spam or junk folder.
- Search your inbox for Influgen.
- Check the email address on your account. On the web, open Account, then Advanced.
Still stuck?
Contact support and tell us which notifications you expect.
Did this answer your question?
Related articles
- My influencer isn't postingNothing new is going out. Check these common reasons in order: waiting for your spot, paused, waiting for your approval, no linked account, or no credits.
- A post failed to publishA post says Failed on the calendar or you got a Post failed alert. See what the message means and how to send it again.
- I can't sign inThe code doesn't arrive, is rejected, or you forgot your password. Influgen has no password, so here is how to get in with a code, Google or Apple.
- My video failed or is taking too longA video stuck on Generating video, or a card that says The last video failed. What each message means and how to make it again.
Still need a hand?
Email [email protected] and we'll get back to you. Once you have an account you can open tickets from here, attach screenshots and follow the answers.