1. Who handles your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds for purchases on influgen.ai are paid back by Paddle to the card or account you paid with.
Purchases made in our iOS app are sold by Apple through the App Store, and Apple decides on their refunds. You can ask Apple for one at reportaproblem.apple.com.
2. Purchases you have used are not refundable
Plans, credit packs and extra influencers give you access to the service and its credits straight away. When you buy, you ask us to start right away and agree that the right to cancel ends once you use what you bought. Once you have used it (spent any of its credits or used a feature it unlocked), the payment is not refundable, including the rest of a plan's period.
You can cancel a plan at any time so it doesn't renew. It stays active until the end of the period you paid for, and any credits left stay on your account. Credits never expire.
3. Unused purchases
If you have not used a purchase at all, you can ask for a full refund within 14 days of paying for it. This is the right to cancel that consumer law gives you in the EU, the UK, Turkey and other countries.
4. Charges made in error
If you were charged twice, charged after cancelling, or charged an amount you did not agree to, we refund it in full whenever you tell us.
5. How to ask
Write to [email protected] from the email address on your account with the date of the payment, or use the link in the receipt email from Paddle. You can also ask Paddle directly at paddle.net. Refunds usually reach your card within 5 to 10 business days, depending on your bank.
This policy does not limit any rights you have under the consumer law of your country.