I can't sign in
The code doesn't arrive, is rejected, or you forgot your password. Influgen has no password, so here is how to get in with a code, Google or Apple.
Updated October 30, 20263 min read
Symptom: you can't get into your account. The code doesn't arrive, it says the code is wrong, or you forgot your password.
Why this happens
Influgen has no password for most accounts, so there is nothing to reset. You sign in with a 6-digit code we email you, or with Google or Apple.
The code works for 5 minutes. After five wrong tries you need a new one. There is a limit on how many codes you can ask for in an hour.
How to fix it
- On the sign-in page, press Continue with email and type the same address you signed up with. Check it for typos.
- Look in your inbox for an email with a 6-digit code. Check your spam or junk folder too.
- Not there after a minute or two? Press Did not get it? Resend code on the web, or Resend code on your phone.
- Use the newest code. A new code replaces the old one.
- Type it in within 5 minutes. After too many wrong tries, request a new code.
- If you see "Too many codes requested for this email. Try again in an hour.", wait an hour, then try once more.
- If you used Google or Apple before, try Continue with Google or Continue with Apple again.
- On the iPhone app, if Google isn't available, use Continue with email.
If you land in an empty account
Influgen makes a new account for any address it doesn't know, so a typo or a different address opens a fresh, empty account instead of your old one. Sign out and sign in again with the exact address you signed up with. If you signed up with Google or Apple, use that button instead.
If you see "Too many new accounts from this network today"
Several new accounts were made from the same network in one day. Try again tomorrow, or from another network. If you already have an account, this doesn't apply to you: sign in with the address you used before.
Do you want a password?
You can't set one. The web sign-in page has a Sign in with a password link, but it only works for the few accounts that were given a password. If yours wasn't, use a code.
Still stuck?
Because you can't sign in, write to [email protected] from the email address on your account. Say what you see on screen.
Did this answer your question?
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Still need a hand?
Email [email protected] and we'll get back to you. Once you have an account you can open tickets from here, attach screenshots and follow the answers.