Refunds
Unused purchases can be refunded within 14 days. Used purchases can't, and charges made in error always are. Here is how to ask.
Updated October 30, 20262 min read
This is a short summary. The full rules are in our Refund Policy.
Who pays you back
Purchases on influgen.ai go through our reseller Paddle. It pays refunds back to the card or account you used.
Purchases made in our iPhone app are sold by Apple, and Apple decides on those refunds. You can ask Apple at reportaproblem.apple.com.
When you can get a refund
- Unused purchases: if you haven't used a purchase at all, you can ask for a full refund within 14 days of paying.
- Charges made in error: if you were charged twice, charged after cancelling, or charged an amount you didn't agree to, we refund it in full whenever you tell us.
When you can't
Plans, credit packs and extra influencers start working right away. Once you use what you bought, the payment is not refundable. Using it means spending any of its credits or using a feature it unlocked. This includes the rest of a plan's period.
You can cancel a plan at any time so it doesn't renew. It stays active until the end of the period you paid for. Credits you haven't used stay on your account and never expire. See Plans, upgrading, downgrading and cancelling.
Note: If you delete your account, a subscription paid by card is cancelled straight away, with no refund for the rest of the period. If you want to ask for a refund, do it first.
How to ask
- Write to [email protected] from the email address on your account. Include the date of the payment.
- Or use the link in the receipt email from Paddle.
- Or ask Paddle directly at paddle.net.
Refunds usually reach your card within 5 to 10 business days, depending on your bank.
This doesn't limit any rights you have under the consumer law of your country.
Not sure it qualifies?
Contact support and choose Billing and credits.
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Related articles
- How credits workCredits pay for what the AI makes: pictures, videos and voices. See what uses them, what is free, where to check your balance, and how to top up.
- Plans, upgrading, downgrading and cancellingCompare Starter, Pro and Agency, change your plan, switch between monthly and yearly, add influencers, or cancel. You keep your credits.
- Invoices, receipts and payment problemsFind your receipts and invoices, add a company name or VAT ID, and see what to do if a payment fails or you are charged twice.
Still need a hand?
Email [email protected] and we'll get back to you. Once you have an account you can open tickets from here, attach screenshots and follow the answers.