Invoices, receipts and payment problems
Find your receipts and invoices, add a company name or VAT ID, and see what to do if a payment fails or you are charged twice.
Updated October 30, 20262 min read
Who takes your payment
Our reseller Paddle is the merchant of record for purchases on influgen.ai. It takes the payment, adds the right VAT or sales tax for your country, and sends the invoice. If you subscribed in the iPhone app, Apple bills you instead.
Find a receipt or invoice
On the web:
- Open Account, then Plan and billing.
- Scroll to Invoices and receipts.
- Next to a purchase, press Receipt for the receipt or Invoice PDF for the official invoice.
You also get a Payment receipt email from us, and a receipt email from Paddle.
If the list says "Nothing billed yet", there has been no paid purchase. The phone app doesn't list invoices. Use the website, or your emails. Apple sends its own receipts for App Store purchases.
Put a company name or VAT ID on your invoices
On the same page, find Billing details. Fill in Company, VAT / tax ID, your address and your country, then press Save billing details. You see "Saved. Your next invoices will show these details."
A payment failed
Symptom: your plan shows past_due on the web, or Past due on your phone.
Why this happens: the card was declined, expired or ran out of funds. Your plan keeps its credits and allowances while the payment is retried.
How to fix it:
- Open Account, then Plan and billing, and press Manage subscription.
- Check your payment method in the billing portal that opens.
- Come back and refresh the page.
If you pay through Apple, check your payment method in your Apple ID settings.
Charged twice, or after cancelling
If you were charged twice, charged after cancelling, or charged an amount you didn't agree to, we refund it in full whenever you tell us. See Refunds.
Still stuck?
Contact support and choose the topic Billing and credits. Tell us the date of the payment.
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Related articles
- How credits workCredits pay for what the AI makes: pictures, videos and voices. See what uses them, what is free, where to check your balance, and how to top up.
- Plans, upgrading, downgrading and cancellingCompare Starter, Pro and Agency, change your plan, switch between monthly and yearly, add influencers, or cancel. You keep your credits.
- RefundsUnused purchases can be refunded within 14 days. Used purchases can't, and charges made in error always are. Here is how to ask.
Still need a hand?
Email [email protected] and we'll get back to you. Once you have an account you can open tickets from here, attach screenshots and follow the answers.