Change your email or password
Influgen has no password for most accounts, and the app can't change your email or name. Here is how signing in works and what to do.
Updated October 30, 20262 min read
There is no password to change
Influgen signs you in without a password. You use one of these:
- A 6-digit code that we email to you.
- Continue with Google.
- Continue with Apple.
Signing up never sets a password. A few accounts were given one for a special reason. The web sign-in page has a Sign in with a password link, but it only works for those accounts. If you don't have a password, you don't need one.
See your account details
On the web, open Account, then the Advanced tab. Under Details you can see your Email and Display name.
On your phone, open Account and settings from the influencer switcher. Your name and email are at the top.
Change your email or name
The app doesn't have a way to change your email address or your display name. They are shown for reference only.
If you need your account moved to a different email address, contact support and choose My account. Tell us the email on your account and the one you want. If you can't sign in at all, write to [email protected] instead.
Sign out
- On the web: press Log out at the top of the Account page. You can also open the account menu next to your name at the bottom of the left menu and choose Log out.
- On your phone: open Account and settings, tap App, then Log out.
Having trouble signing in?
See I can't sign in.
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Still need a hand?
Email [email protected] and we'll get back to you. Once you have an account you can open tickets from here, attach screenshots and follow the answers.